Then I got my account disabled because I unclaimed a task that the client requested another assistant. I told Scott. He reassigned the task to me even though the client wanted someone else to work on it. I told him I had an emergency. I had eaten some bad sushi and had stomach issues. I agree with you. It is slave labor. I have worked there and quit tonight. After receiving a nasty letter from Scott the Manger. I was a love hate relationship.
I found a better work from home job where I will be treated with respect that I never got from there. Some Clients want us to do work for pennies like a third world country. I am not slave labor and I told them and posted their dirty deeds to the forum for employees. So I got booted too, I worked on several task today and they all took over 15 minutes to complete. I got high ranking from clients. I also got snooty clients that want something for nothing. I try to avoid those task. Unlike some people, I have never had issues being paid by FH yet, at least.
Unfortunately, as others have stated, the tasks rarely take 15 minutes. Not only is there the calling, but there is some researching and then I have to type the whole thing up! It does help. A little. Of course it does. We often have to guess a bit. One moment, I may be searching for a particular helium balloon, then another task will have me researching weed killers that are safe for pets, and another one will have me calling a hotel to change a reservation.
If you took your car to a mechanic, he should be able to change the air filter in 15 minutes. Workers: If this is all you can find, okay. You can at least pay some bills. So some people tend to get a bit grumpy and sloppy in their work.
I worked for FH for two weeks. Fancy Hands is an absolute waste of time to work at. The managers in particular are very short-tempered, ill-mannered people, and speak to their assistants like they are grade schoolers.
They are disrespectful and do not appreciate any of their employees. Avoid both potential assistants and users to save yourself time and sanity! I actually asked how to quit and had one of the managers disable my account — probably the only joy I got out of the experience.
In general a horrible experience — I would give it negative stars if I could. We have been using Fancy Hands. The service is generally ok, but I think we would benefit from having one person as our go to.
Sometimes FH seems more focused on turnaround time, more than quality, and the teamwork set-up and maintenance is always having problems. I just have the feeling that we could do better, and your star ratings on your site suggest the same!
Mine are pretty quick — phone calls to schedule, one page docs, quick research, etc — and, I love the help and convenience. I am sorry to hear that some FH assistants are being mistreated — this helps me understand the scope of my requests — to keep them at 15 minutes, and to open a new task if I have significant changes that need to be made. Tasks are often very time consuming and low paying. Management, or I should say Scott, has no idea what he is doing.
The rules are one thing one day, and something else the next. There are tasks that we can do, and tasks that we cannot, and he has no idea what those are this also changes in his mind from one day to the next. He tells clients that we cannot do things that we should actually be able to do in 20 minutes, and then allows tasks that obviously fall way outside of what can be done in 20 minutes go through.
There is no consistency, and I can only assume this really pisses clients off. Frankly, he is painfully immature, moody, inept, and unqualified for his job. As in, 7 days after claiming a task, they still had not successfully scheduled a simple appointment. In some cases, the assistant who botched the task still gets paid for it, while the assistant who resolved it, gets NO pay.
Advice to Senior Management Immediate remediation for Scott. Perhaps he should spend a week or two actually doing the virtual assistant job, so he could better understand it. No person should be a manager, who has not themselves done the job. Alternatively, hire a manger that will take the time to carefully read what is going on, and make decisions based on common sense and competence. This would alleviate a lot of assistant and client frustration.
Everything that KC P has said is right on the money! For example, one of my first tasks ever was to call around and see if there was a store in Hawaii that sold a certain type of ice not regular ice you see everywhere and that was located near the client.
After spending over an hour calling every store possible, I told the client that there were no store nearby with the certain type of ice he was looking for and since all the stores that I called said that the type of ice is on a different island of Hawaii.
After researching popular items for little girls, I came her plenty of options, only to have her rat to FH that she was dissatisfied with the job that I did. The 15 minute idea is a complete fake notion. I was told to do the amount of work that I can in 15 minutes, then only to be told that I have to put more effort and time into some tasks that I had completed during that 15 minutes. You can never do anything right to satisfy this dummy! They post assistant jobs in odd places like Craigslist and such.
So I was bragging about you to my wife, and showed her the dashboard. She shook her head. They saved an organized person 3 hours. They saved YOU about two days. Rather than telling me, they would wait for the entire day or next day to tell me. If I had known I would have just taken care of it. For the most part they are exceptional at making calls, scheduling and brief research. Looking at the reviews, it looks like this company has gone down hill from their beginning which is my experience.
I had an ulimited membership last year and generally had a good experience and so I renewed. Reading some of the employee comments above, I am now guessing that the one assistant Spencer C.
Fortunately, my virus software has caught them. I used FancyHands. I like some of their assistants maybe having voting on each assistant would help improve the service.
The 15 minute time limit is a great burden specifically when you have 25 requests a month. There should be options to manage time length on tasks. So you have to re-create the entire task, summarizing all the comments. Some assistants are great, but many are mediocre. In some tasks it looks like they grabbed the first few links from Google without even reviewing the content and then called the task done. The service is used by productive people who are trying to save time!
Seems if he asked questions on what was trying to be accomplished, he could provide a better solution. Would be great to set due dates, and choose specific assistants to work with. Also, would be nice to schedule times for the assistant to make calls to others for a meeting. I sent him the items above, and never received a reply. I also submitted the feedback when I canceled and never received a reply.
Personally it would be more beneficial to place an ad elsewhere for a virtual assistant. After working for them for 2 weeks I realized this was a waste of my time. Though they may want tasks done in 15 minutes, sometimes the client has you researching something that takes hours. SO realistically if you had an assistant would that be fair pay?!
This company is absolutely horrible. Do NOT use this company unless you enjoy rewarding people for worse than third world bad working conditions. They should be ashamed. There are other virtual assistant companies out there, like Zirtual and other entities. Turn around time is usually two hours or less. All those were terrific. I realized it was a slightly larger task, so I broke it into three segments. Production quality on one was great, one was okay, and one was mediocre. I think asking for MS Office production is going to vary a lot depending on who picks up your task.
And as others have said , the ability to phone in tasks as voice mail is invaluable. I love you Fancy Hands! Been a happy member for a long time. Dont care about the clients. DOnt answer my emails. Ban my account and dont give me a reson.
I had an unlimited plan. I tried to like it. At first, maybe they were actually effective. In any case, in the end, when they started kicking off heavy users who had the temerity to say that the tasks were not done well, I am left very disappointed and maybe even feel worse about their ethics.
Why are their execs looking at my LinkedIn profile? Here is an example: I need a piece of glass to replace one that I broke in a danish-designed teapot. Perfect, right? Someone to hunt down a replacement part. Here is what I get: first a hyperlink to the website of the manufacturer. I can do that myself. I want the part. I say this. How many of these FAILed interactions does it take to realize that they are wasting more of your time than they claim to be saving?
I want to put this out there as someone who currently works for Fancy Hands. However, I freelance for many online sites and they pay via paypal and they send me This is not the case with FH. While we can pick and choose what hours we work, there are limitations to that.
But, if for example we close a task out and a client responds to say thanks! Second, we answer to management. And forget about our manager, Scott. How this works: We log in and see tasks on a board. Even if you want me to call your cable company to get a better rate, hold times can be min long. And clients will kick back responses a lot, saying that they want us to do more, or whatever. If we try to get a manager to say they have to submit as a new task, we get our head bitten off, have to keep plugging along, and guess what.
I had no idea that could ding you. I use them more than any other online service because they — constantly — help me waive goodbye to stress and spend more time on the things I love. When I had a quick question, I emailed Fancy Hands. How much are tickets? When I needed to book an appointment, I emailed Fancy Hands. I dropped a jar of Apple Sauce and pulled my back.
When I was researching an upcoming trip, I emailed Fancy Hands. When I ripped my favorite pair of pants, I emailed Fancy Hands, and they tracked down a similar replacement style and called the local gap to confirm they were in stock! I asked them to find several stores close to where I live to ask if they had a particular product an e-cigarette. They bungled this up incredibly. None of the stores I was given by Fancy Hands carried the product. In addition half of the phone numbers I was given were to wrong numbers.
I used this service thinking that it would save me some time but the wild goose chase I went on cost me an hour of time. I really like Fancy Hands since they make multiple phone calls for you in one request and are super diligent. The only downside so far is the restriction on using credit card numbers. Other than that, Fancy Hands has been an amazing experience — the free scheduling makes a huge difference.
In the lawsuit, the virtual assistants claimed that the tasks given to them were often not smaller tasks that would take only 20 minutes to complete, but took several hours. When stretched for hours, the pay does not match the minimum wage laws. You can read more about Fancy Hands lawsuit here. If you are a virtual assistant and want to explore more options, then you can consider some of the Fancy Hands alternatives. Overall, Fancy Hands has 3. If you are a virtual assistant looking for work, you can sign up on Fancy Hands and check the work and payment terms.
Fancy Hands did have a lawsuit filed against them, so please check all terms and conditions before joining. Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies.
It is mandatory to procure user consent prior to running these cookies on your website. Additional menu. Spread the love. Table of Contents. The rates may increase depending on the task and proficiency. Author Recent Posts. Anoob P. Founder at EasyCowork. I'm Anoob, an Aircraft Maintenance Engineer by qualification, digital marketer by profession. From Aircraft Maintenance Engineer in Air India to heading digital marketing for several Series C-funded companies, I've had a unique journey, you can read my story here.
Latest posts by Anoob P see all. Fancy Hands Review. Fancy Hands Summary Fancy Hands is a US based virtual assistant platform that helps freelancers make some extra money. It's got your calendar, stats, tips, and suggestions for things that we can take off your plate. If you don't want it at all, simply click the unsubscribe link when it arrives.
When you first submit a request, we send out an email letting you know that we got it. If you'd rather not receive these notifications, uncheck this box. Sometimes, when you ask us to do a task, we email someone. For example, we may email an associate of yours to set up an appointment, or inquire about pricing.
If you'd like, we can append your referral link to the bottom of the email. That way, every time we're working on your behalf, we're also working to get you a discount. We can hold two different billing options.
One for your subscription fees and the other for when we make purchases on your behalf. Menu Sign In Sign Up. Fancy Hands offers virtual assistants to everyone. To do this we need a team of great assistants We're currently hiring people to work as assistants for thousands of very discerning users of this site. Apply for an Assistant Position. Sign in Loading Sign In Sign Out Are you sure you want to sign out? Sign me out Nevermind.
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